Philippines, Makati, Global Business Solutions+

Customer Service Support Specialist

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Works on tasks as defined by Customer Service Support team under Order to Cash department; Specifically focused on Order Processing, Credit and Debit Note, Return Orders, Free of Charge Orders
  • Provides administrative support for the process (ad hoc reporting responsibilities as required by the business or local counterparts) 
  • Executes daily operations, supports business and functions with relevant process / technical expertise


  • Bachelor's Degree in Business Management/ Administration, but other relevant courses may still be considered
  • Preferably with a minimum of one (1) year related work experience in a Customer Service/ Consumer Service Representative position with call-handling experience obtained from shared service or multinational working environment
  • Fresh graduates are welcome to apply
  • Experience in SAP for Order Processing is required; Knowledge in Microsoft Office (Outlook, Excel, Word, and PowerPoint) is required
  • Excellent command of both spoken and written English; Must be a team player, detail-oriented, and have strong administrative skills
  • Amenable to work on New Zealand day-shift schedule (3:00 AM to 12:00 NN)

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24063271
Contract & Job type: Regular - Full Time
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Health Insurance
Health Insurance Life Insurance
Life Insurance Accident & Travel insurance
Accident & Travel insurance Retirement / Pension plans
Retirement / Pension plans Vacation / Paid time-off
Vacation / Paid time-off Paternity, Maternity and Emergency Leave
Paternity, Maternity and Emergency Leave Performance bonus / Incentives
Performance bonus / Incentives Smart work / Flexible working arrangement
Smart work / Flexible working arrangement Well-being programs