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China, Shanghai, Henkel Consumer Brands

Head of Customer Excellence

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

  • Lead the customer excellence team to define top customer supply chain strategy and priority, be the voice of Henkel supply chain and our customers.
  • Drive the customer excellence team, collaborate with internal and external partners, to deliver service, cost and inventory target with safety and product quality as of priority.
  • Define and deliver HENKEL digitization order to cash journey and implementation cross functionally.
  • Coach and develop team and talent, meanwhile, accountable for GC cross CN/HK/TW capability development.
  • Responsibilities

  • Build strategic partnership internally and externally, co-define HENKEL customer supply chain strategy and build into commercial priority.
  • Deliver customer order-to-cash daily operation excellence (OTFI, Inventory, complaints…etc.).
  • Lead and coordinate with end-to-end supply chain team for global initiatives (HCB 1-1-1, etc.).
  • Develop high performing team.
  • What the Role Can Offer You

  • Strong business partner.
  • End-to-end supply chain expertise.
  • Great team leader.

YOUR SKILLS

  • Fluent English, Chinese.
  • Bachelor above degree.
  • FMCG and multi-supply chain related experience, more than 10years working experience.
  • Working experience with global and digital customers, with successfully results.
  • Global order to cash system deployment experience, understand end-to-end flow.
  • Team management.
  • Strong engagement and influence skill with cross functional, internal and external stakeholders.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24071457
Contract & Job type: Regular - Full Time
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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Development opportunities
Development opportunities Corporate social responsibility programs
Corporate social responsibility programs Extensive leave policy
Extensive leave policy Well-being programs
Well-being programs Life insurance
Life insurance Medical insurance
Medical insurance Performance bonus / Incentives
Performance bonus / Incentives Tuition reimbursement
Tuition reimbursement On-site canteen (in some locations)